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The museum of woodcrafts > General terms and conditions of sale

Online ticketing for the Museum of Woodworking and Heritage

General terms and conditions of sale (GTC)


These general terms and conditions of sale apply automatically and without restriction to all orders for electronic tickets (E-tickets and Mtickets) for admission to the Museum of Woodworking and Heritage (located at 395 La Place in 68910 Labaroche) placed online via the Regiondo platform on the website https://pro.regiondo.com.

The general terms and conditions of sale are subject to modification without notice.

The purchase of e-tickets implies that the customer accepts these general terms and conditions of sale (GTC) in full.

The customer declares that he/she has the capacity to accept these terms and conditions, i.e. that he/she has reached the age of majority and is not under guardianship or curatorship.

Tickets will not be issued at the museum reception desk. Also, in case of non presentation of the E-tickets or M-tickets, access to the site will be refused to the customer.

Article 1 – Scope of application of the rates

1.1 The purchase of tickets online is reserved for individual visitors or families.

1.2 The maximum number of tickets that can be purchased online cannot exceed 14 tickets per order.

1.3 Groups of 15 or more paying persons or tourism professionals may purchase their tickets at a reduced rate by contacting us at 03 89 78 94 18 or by e-mail: contact@musee-bois-labaroche.com

1.4 On the online sales site www.musee-bois-labaroche.com, tickets for the right of entry are proposed for guided tours of the museum.

1.5 Once the order has been validated by the customer, the museum cannot retroactively apply discounts to the customer. Therefore, once you have purchased your ticket online, you waive any discount or free admission to which you may have been entitled.

1.6 Our rates and special conditions are available here

1.7 The choice of a reduced rate must be duly justified by the customer at the ticket control desk of the museum. Otherwise, a supplement corresponding to the difference must be paid at the ticket office against a receipt.

1.8 The applicable rates are those in force on the day of the order, and are indicated in euros net of taxes. The museum reserves the right to change the entrance rates at any time. The services will be invoiced on the basis of the rates in force at the time the order is placed.

1.9 In the event of partial closure of the visiting circuit, works, or a reduction of the opening hours, the rates remain unchanged. No reduction or refund of the ticket purchased online will be possible.

Article 2 – Availability of tickets

2.1 The Museum of Woodworking and Heritage puts on sale on its website a predefined number of tickets and reserves the right to increase or reduce the number of tickets put on sale.

2.2 The ticket is sold for a day of visit chosen by the customer. Tickets are purchased in real time. The customer is informed of the availability of the tickets when placing the order.

Article 3 – Order

All orders, regardless of their origin, are payable in euros.
The customer buys tickets online on the website www.musee-bois-labaroche.com
The method for obtaining tickets is described below:

3.1 Choose the quantity of tickets desired at the selected date and time, then add to the basket.

3.2 The information required to process your order is: name, first name, phone number and email address.

3.3 Check the summary of the order that appears. The customer will have the possibility to modify his selection at his convenience or to continue his purchases.

3.4 Read and accept the general sales conditions by ticking the box “I have read and I accept the general sales conditions”.

Article 4 – Validation of the order

4.1 Definitively validate the order with the “Next step” button.

4.2 Make the payment by entering your details and confirm with a definitive click on “Confirm payment”.
The ticket order will be final after the payment has been accepted by the card authorization center. Consequently, the order is considered irrevocable and cannot be called into question.

In case of refusal of the payment center, the order is automatically cancelled.

4.3 Sending of an order confirmation e-mail.

4.4 For any cancellation request after validation of the transaction, see Article 10 below.

Article 5 – Terms of payments

5.1 The payment of tickets by the customer is made exclusively in euros. The customer has the choice to pay for his tickets by credit or debit card. The cards accepted are : Visa, Mastercard.

5.2 Once the payment has been accepted by the card authorization center, the customer is redirected to a page indicating that the payment has been made. From this page, the customer can download or edit his/her sales receipt and ticket(s).

In addition, the card authorization center sends the transaction receipt to the customer by email. This receipt includes the transaction number and amount, the date, time and reference of the order.

In accordance with the banking regulations in force, a copy of this receipt will be kept for one year by the Museum of woodworking and heritage.

5.3 If the payment is refused by the bank, the customer is directed to a page indicating that the payment has been refused. The order is then automatically cancelled.

Article 6 – Confirmation of the order

6.1 The order for tickets is only definitively confirmed and binding on the Museum of Woodworking and Heritage on receipt by the customer of the order confirmation email.
It is recommended that you keep this e-mail as proof of your order. This document can in no way be used as a ticket and allow access to the Museum.
In addition, orders and proof of payment are archived on a reliable and irreversible medium in such a way as to correspond to a faithful and durable copy, in accordance with Article 1348 of the Civil Code.

Article 7 – Obtaining the tickets

7.1 After acceptance of the payment of the order, the customer will receive an e-mail with the e-tickets attached in PDF format.

7.2 The customer has the possibility either :

  • To edit his E-ticket son white A4 paper, without changing the print size.
  • To download his M-ticket on smartphone or tablet.

The customer must print or download all the tickets received by email (1 person = 1 ticket).

Under no circumstances can the ticket be delivered, printed or downloaded by the Museum of Woodworking and Heritage on the day of the visit.
The order or payment confirmation does not constitute a ticket. Under no circumstances can these documents be used as a ticket and allow access to the museum

Article 8 – Information on the tickets

The ticket issued by the online sales site of the Museum of Woodworking and Heritage includes the following elements :

  • The name and logo of the Museum of Woodworking and Heritage
  • The name and surname of the buyer
  • The type of rate applied
  • The selling price in euros
  • The date of validity
  • The number of the transaction
  • The barcode

Article 9 – Conditions of use of the tickets

9.1 – E-tickets that are partially or badly printed, damaged or unreadable will not be accepted and will be considered invalid. Partially downloaded, damaged or unreadable M-tickets will not be accepted and will be considered invalid.

9.2 The customer must present himself/herself at the reception of the Museum of Woodworking and Heritage with a pre-printed or digitally displayed ticket. All tickets are systematically checked by scanning the barcodes.

9.3 Each ticket is valid for the date stated on it. The ticket will not be taken back but can be exchanged if necessary.

9.4 Visitors who have purchased tickets at a preferential rate must present proof of their valid discount entitlement on site on the day of the visit. If they fail to do so, they will be charged a supplement corresponding to the difference, against receipt.

9.5 Each ticket is valid for one visit only.

9.6 The first person to present the ticket is presumed to be the legitimate holder. Any other person presenting the ticket a second time will be refused access.

Article 10 – Cancellation and refund

10.1 A ticket cannot be taken back or refunded except in the event of total closure of the site or cancellation by the Museum of Woodworking and Heritage.

10.2 In the event of cancellation or total closure of the museum by the Museum of Woodworking and Heritage, two possibilities are offered:

  • Either postponement of the visit to a later date,
  • Or a refund of the ticket concerned. The interested party must then provide a written request specifying the date on which he or she was unable to visit the museum, attaching the ticket and a bank identification statement.
    This request must be sent by e-mail to contact@musee-bois-labaroche.com dans un délai de 15 jours après la date de visite. Aucun remboursement ne sera effectué sur place.

10.3 Whenever possible, the Museum of Woodworking and Heritage will communicate exceptional closures on its website and also to buyers by sending an email to the address given by the buyer at the time of purchase.

10.4 A ticket cannot be resold at a price higher than its face value

10.5 In accordance with article L 121-20-4 of the French Consumer Code, the sale of tickets for admission to a museum, which is considered to be a leisure service, does not entitle the buyer to a withdrawal period.

Article 11 – Reservation service and customer relations

For any information, you can contact the team
of the Museum of Woodworking and Heritage
by :

  • Telephone : + from Tuesday to Sunday from 9 am to 12 am and from 2 pm to 6 pm
  • Mail : contact@musee-bois-labaroche.com
  • Mail : Musée des métiers du bois et du patrimoine
    395 La Place
    68910 LABAROCHE

Article 12 – Security of payments

The website of the Museum of Woodworking and Heritage is subject to a security system.
The customer’s bank details are never transmitted unencrypted on the networks, they are thus protected since only the payment agreement codes issued by the banks are kept.

Article 13 – Personal data

13.1 The information and personal data collected during the online purchase are necessary for the commercial management with the Museum of Woodworking and Heritage in order to carry out the following operations

  • Processing and follow-up of your order
  • Contacting you in case of closure or cancellation under Article 10.3
  • Carrying out statistical studies.

The recorded data are only intended for internal use by the Museum of Woodworking and Heritage and are not, under any circumstances, communicated to external institutions.

13.2 In accordance with the modified law n° 78- 17 of January 6, 1978 called “informatique et libertés” (data processing and freedoms), you have the right to access, rectify and delete your personal data. You can thus require that the information concerning you be rectified, updated or deleted.

13.3 In order to exercise your rights, you can send a written request to the Museum of Woodworking and Heritage, whose contact details are given in article 11, indicating your name, firstname and address. Your request must be signed and accompanied by an identity document.
In the event of a violation of the regulations applicable to the protection of personal data, you have the right to appeal to the Commission Nationale Informatique et des Libertés (CNIL).

13.4 The Museum of Woodworking and Heritage uses cookies to improve the quality and ergonomics of its services.
Session cookies, necessary for online ordering, are destroyed as soon as you leave the site.
You can desactivate the use of cookies by selecting the appropriate settings on your web browser. Such a change may alter or prevent certain features of the online sales website.
By using this website, you expressly consent to the processing of your personal data under the conditions and for the purposes described above.

Article 14 – Responsibility

14.2 The Museum of Woodworking and Heritage cannot be held liable if the nonperformance or poor performance of its obligations under these general terms and conditions of sale is attributable to an unforeseeable and insurmountable act by a third party or in the event of force majeure.

14.2 Le musée des métiers du bois et du patrimoine ne peut voir sa responsabilité engagée si l’inexécution ou la mauvaise exécution de ses obligations au titre des présentes conditions

14.3 Each visitor must comply with the rules of visit of the museum of woodworking and heritage

14.4 In the event of loss, theft or duplication of a ticket, the Museum of Woodworking and Heritage cannot be held responsible.

14.5 The Museum of Woodworking and Heritage cannot guarantee that no errors will occur during the customer’s use of the website. The latter is accessible 7 days a week and 24 hours a day, subject to its closure for maintenance, repair or in case of force majeure.
The Museum of Woodworking and Heritage cannot be held responsible for any loss of data or damage suffered by the customer as a result of a failure to access the website or the Internet network when placing an order.
Furthermore, the Museum of Woodworking and Heritage cannot be held responsible for any malfunction linked to a problem of compatibility between the terms and conditions for issuing the ticket and the customer’s computer environment.

14.6 The website as well as all the elements composing it such as logos, images, contents are the property of the Museum of Woodworking and Heritage. Any reproduction or use other than for personal and family use must be requested in advance and will be subject to the authorization of the Museum of Woodworking and Heritage.

Article 15 – Applicable Law and settlement of disputes

The ticket sales referred to in these General Terms and Conditions of Sale are governed by French law. In the event of a complaint, you can contact the Museum of Woodworking and Heritage at the following address: contact@musee-bois-labaroche.com

The parties will try, as far as possible, to settle their dispute amicably. In the contrary case, the administrative court of Strasbourg shall have sole jurisdiction.